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What should I do if my Intelligent Charging System isn’t charging properly or needs to be recalibrated?

Models: PB-80C24 and PB-80C65

Troubleshooting Level 1PB-80C24_Power-Icon-On

  1. Plug the unit into an outlet. The power icon will turn blue when it’s receiving power.
  2. Ensure all wire connections are secure.
    • Charging cables need to be plugged into the devices and the power strips, and all power strips connected to the Intelligent Charging System.
  3. PB-80C24_Manage-Mode-ButtonLet the unit charge in manage mode for 2 hours.
    • To put the unit in manage mode, make sure the unit isn’t in the middle of a charging cycle. Unplug the power from the unit, wait 10 seconds, plug it back in and press the manage button once.
  4. If these steps don’t fix the issue, proceed to Troubleshooting Level 2.

Troubleshooting Level 2

  1. Check the unit's firmware version.
    • Unplug the unit and plug it back into an outlet. The firmware version will flash for a split second on the LCD screen. Make sure someone is looking at the screen directly and the version will display as “A.06”, “A1.2”, “A1.5”, etc.
  2. Please follow the below instructions for the appropriate firmware version:
    1. For firmware A1.5 – Please contact us with your unit's serial number along with a description of the issues you are experiencing. 
    2. For firmware A1.0 to A1.4 – The firmware needs to be updated. Instructions on how to update the firmware to A1.5 are located here.
    3. For firmware A0.6 or A0.9 – Recalibrate the unit following the instructions in the video at the bottom of this page.

Important: If the unit operates in any manner aside from what is described, please contact us right away.

How to Recalibrate your Intelligent Charging System (Firmware A0.6 or A0.9):

This video demonstrates how to recalibrate the Intelligent Charging System as part of Step 2.c. in Troubleshooting Level 2 above. For additional support on how to recalibrate your unit, please download and read the accompanying instructions (PB-80C24 or PB-80C65).

Note: Unless you move the carts to another outlet you should not have to recalibrate more than once. If you are still experiencing issues after recalibrating your unit, please contact us with your unit's serial number along with a description of the issues you are experiencing.